Student Complaint/Grievance Procedure

Students are encouraged to discuss academic progress, career goals, suggestions, and/ or concerns with Full Sail staff members and/or administrators. Appointments with a Student Advisor, Student Advocate, Student Development, the Director of Academic Success, and/or any other staff member may be scheduled if desired. In the event that a student feels their concern, grievance, or complaint is more substantial than can be addressed on the Student Concerns form and that is not satisfactorily addressed in a meeting with the appropriate staff/faculty member, a student may acquire a complaint form from the Director of Student Affairs or on Full Sail One and submit the complaint to the Director of Student Affairs. The Director of Student Affairs will review each complaint with all appropriate staff members and provide a written response to the student within 30 days of receiving the grievance.

Schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) must have a procedure and operational plan for handling student complaints. If a student does not feel that Full Sail has adequately addressed a complaint or concern, the student may consider contacting ACCSC. All complaints considered by ACCSC must be in written form with permission by the complainant(s) for ACCSC to forward a copy of the complaint to the school for a response.  An initial review of the complaint and the University’s response is conducted by the ACCSC staff to determine possible violations of accrediting standards. ACCSC staff further determine the adequacy of the response to the complaint and may elect to forward the complete file to the full Commission. The complainant(s) are kept informed as to the status of the complaint as well as the final resolution by the Commission. A copy of the Commission’s Complaint form is available at the school and may be obtained by contacting an Academic Advisor or receptionist in the Education department.

  • Accrediting Commission of Career Schools and Colleges
    2101 Wilson Boulevard, Suite 302
    Arlington, VA 22201
    (703) 247-4212

A copy of the Commission’s Complaint Form is available at the school and may be obtained by contacting Debbie Mills, Director of Student Affairs.

For information Full Sail’s grievance/complaint policy, please visit:

Out-of-state distance education students participating under SARA, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit:


Students may contact the Commission for Independent Education as the last resort for grievances after all other avenues have been contacted and a satisfactory resolution has not been made.

  • Florida Commission for Independent Education
    325 West Gaines Street, Suite 1414 
    Tallahassee, Florida 32399-0400